Basil Ford of Niagara Falls
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Dealership Service Review
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Basil Nightmare!
Written byon 07/28/2022
Bought a used Ford Fusion for $25,000. Within three days after we picked it up, it needed a new engine which the dealership put in. Not happy. Fast forward 3 months and the new engine is having issues. In for three days of repairs. Two days later the engine fries itself as my teenage son is driving it. Needs another new engine and turbo. What the heck?? I don’t trust their work and want my money back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No