Basil Ford of Niagara Falls
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Dealership Service Review
service Rating
Unhappy
Written by 10/13/2020
onI brought my vehicle in for a check engine light at 11 this morning. I waited around all day not hearing anything so I called around 3:30 quarter to 4 to get an update. I was told that I would be called when there was information regarding the status of my car. Finally at 5:30 I was called and told what was wrong with my vehicle and that my warranty had expired and nothing would be covered. Kind of weird since I had my car they're after February and had work done on it and it was covered by the extended coverage plan. After being told the warranty was expired I wasn't sure what to do so I just ask to have the car ready and to be picked up. I was then told that the shuttle driver had gone home for the day at 4:30, with no way there I had to pay for an Uber to get to the dealership to pick up my vehicle.
- Recommend this dealer? No