112 Mitsubishi

I put $1000 down on a brand new car with plastic on it on the lot, came in the next day to talk about financing and it was on the sales floor with people crawling all over it. When I asked about it, my saleman Brett told me that I didnt buy it yet and its not my car; yet there were 3 identical cars on the lot that they could have used instead. I asked them to put it back on the lot, they agreed, I came back the next day, it was still in the showroom, but it was locked. I said \"whats going on?\" They said \"its locked up, just like we said\", I said \"no, you told me it would be out of here, I want my deposit back.\" They took it out of the showroom and put it in the lot. Then I was sold a factory installed sunroof and was guaranteed that it would look and perform like the factory one. $1,300 for this thing, but we\'ll come back to that. I sat down with the finance manager Adam finally, who told me that because of my credit score i HAD to sign up for a direct debit through a third party company which will force my payments once every 2 weeks and that its only $400.... but itll save me $3,400 because id be paying it off early. I reluctantly accepted, then when i got the paperwork in the mail, I called and told him that I dont want to do it because theres nowhere that says its mandatory. So, I set up biweekly payments out of my bank account on my own and guess what, the bank accepted them, no problem. Looks like he was trying to pad his own pocket. Then, he and Brett both told me that I have to give the dealership all 10s on the customer satisfaction survey, otherwise, Brett wouldnt get any commission on the sale. Again, this was a tactic to pad their pockets. I was also told that I didnt qualify for the $1,000 rebate on the car, but if i wanted, they would take a whole point off of the interest rate and give me a $500 rebate, so i accepted that. 5 weeks after i took delivery of the car, I came back to have the sunroof looked at because the ceiling liner was sagging and was never glued properly, Brett flagged me down and told me that he was trying to reach me because he needs a copy of my old registration for my car that I traded in to get the $500 rebate that I already got, and if i dont get it, they have to charge me back the $500. So I called dmv and ordered a registration summary at a cost of $15, called brett and told him that if he wants it he has to pay me for it, then never heard back. 3 weeks later when I brought the car back again because the sunroof as now begun to dent the portion of my roof that its attached to, I saw Brett and asked if he still needed it. He said yes and I got my $15 bucks back. Now its 4 months later, my roof is all dented to hell, the dealership refuses to do anything about it and the owner told me that its supposed to look like that (even though when i took delivery it was perfectly flush with the rest of the car). And basically berated me. I have filed a compliant with the better business bureau and I await their response. I wish i had checked out 112 mitsubishi before setting foot in their doors, if i had, i would have seen these prior complaints and seen that the Better Business Bureau rates them a C- due to their business practices. Please please please learn from my mistake and do not patronize this dealership.