Ray Catena Lexus of Larchmont

Stay away from this dealership and especially avoid Manny Alvarado. Manny, I promised you that I have to leave a review to make other potential buyers aware. Manny Alvarado is a horrible manager, rude and [non-permissible content removed]. On October-13-2023 I spent 2-3 hours on the phone with Paulo B. to discuss the best possible deal for Lexus RX500H (VIN: 212BCMEA4RC010876, Stock # 24203). We agreed on $69,500 to be paid in full the very next day on October-14-2023. Paulo B. mentioned that he was with his manager when we’re negotiating the deal. Paulo B. made an appointment for me in the dealer’s book to get the car on October-14-2023 at 11:30 AM. We agreed that I would make the down payment for the new car on October-14-2023 before visiting Ray Catena Lexus of Larchmont. Paulo B. told me that he wouldn’t be at the dealership on Oct-14-2023 and his manager, Manny Alvarado (who was with him on the phone when negotiating), will take care of the transaction ( $69,500.00 (negotiated price) + $175 (document fee) + Taxes). Paulo B. promised to text me his manager (Manny Alvarado) information for tomorrow to close the deal. After I had not received Manny’s info as promised I decided to call the dealership to get Manny’s info for tomorrow. Front desk told me that Paulo B. left for today and I can speak with Manny Alvarado directly to confirm the deal and my appointment for tomorrow. Manny Alvarado immediately tried to intimidate me with an aggressive tone demanding the deposit up front (almost threatening) suggesting that I should speak with yet another rep and there is no way I could get the car at the price I was promised by Paulo B. and his manager (who was Manny?). I suggested Manny to never call me again promising to leave a review warning other potential customers and hang up the phone. It did not help, for some reason Many kept calling me back trying to intimidate me even more. I had to block his phone number and Lexus Of Larchmont main phone number to avoid harassing. Stay away from this dealership.