Huntington Honda

Awful experience at this dealership (Huntington Honda – Certi-care used car dealership).... felt like a classic "bait and switch"... sent an email to check on availability of a specific vehicle that was advertised… was called by “Moaz” (in parentheses only as I don’t know if this is a real name)…he confirmed the car was still available and told me to ask for him when I came in…Went straight to the dealership as agreed and asked for “Moaz”.. was told by the floor people that “Moaz” only handles the calls and they show the cars…but that “Moaz” told them to take good care of me…I asked to see the specific car that I contacted them about … they immediately start talking about newer (and I am sure more expensive vehicles)… I said I wanted to see the specific 2006 Honda Pilot that I had called about… the floor sales person walked us around outside… to newer pilots…I said again, that I wanted to see the specific 2006 Honda Pilot that I called about… he then walked us over to where they “keep the older pilots”…and walked us to a 2007… I again said, that I wanted to see the specific 2006 that I had called about…he said “ok, but why don’t you look at this one…”. I again re-iterated that I wanted to see the specific 2006 that I had called about….he took us back into the dealership and asked us to get a drink and wait… he then talked with the person who later identified himself as the general manager…and disappeared in the back for a while….. he eventually came back out and I asked them where the 2006 Honda Pilot was…..they then tell me that that car was bought by their Service Manager…. But they could show me other vehicles… I then asked why “Moaz” would tell me the car was still available if it had been sold…and why didn’t they tell me that when I first came in and asked to see the specific vehicle… and said don’t they have a real time inventory management system… the general manager said, no, Moaz wouldn’t know specifically what cars they still had…. I asked them when the service manager bought the car… they said several hours ago…. I told them that this was awful customer service…. In my opinion, they came across as stereotypical “used car salesmen”…. would never recommend using a dealership that treats potential customers like this…. I told the "general manager" that I would be complaining and writing bad reviews... didn't seem to faze him as he had no response... again, awful customer service approach.... (and to top it off…realized after I got back to my office, that I had also received an email from Moaz, confirming the car was available!!!)