Rockland Nissan
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Buyers Beware at Rockland Nissan
Written by 06/18/2018
onAll seemed to have been so smooth after purchasing a new 2017 vehicle from this dealership. Until we discovered sloppy delivery issues mounting up. A few examples: no fuse panel cover, the Rockland service department forgot to put the oil cap on causing an oil mess, and the tailgate was so damaged that it had to be replaced just before I arrived to take delivery. (remember this is supposed to be brand new).
When confronted about these issues the service manager just denied it and stated on a call that it was impossible for a vehicle to drive without an oil cap. After talking with multiple Nissan dealers, all of them said the opposite. That it was in fact possible to drive.
Instead of just admitting their responsibility, apologizing for the sub-par standard in delivery, the dealership has continued to deny any acknowledgement of wrong doing.
My advice to future buyers at Rockland Nissan is to hold a higher standard of quality, than the dealership seems willing to offer themselves.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable