Mercedes-Benz Of Massapequa

There is one thing that separates this Mercedes dealership from the the brand. Massapequa Mercedes, this franchise, the way they they’ve chosen to show a family of 30 years experience with the brand is nothing short of unconventional, atrocious, and unorthodox. This is the first time I’ve ever posted anything online insofar any experience I have ever had , anywhere. My hope is to inform the public of how things go at this dealership. My father has always purchased our families Mercedes from the Fairfield Connecticut dealership, we’d service them at Massapequa and had never had an issue, these were routine services which would be indicative their service staff had been adequately trained in completing an oil change. We purchased a CPO white 2016 C300 on December 15, 2018. They pulled the car up to me with a shattered mirror housing. I mentioned it to the salesman who sold me the vehicle, his response was I’ll call you tomorrow and you’ll drop it off in service they’ll handle it. A month had gone by, and after several phone calls I decided to go to the dealership. In the interim I had noticed other damage in the body of the car, so I look under the hood. Nothing was securing the passenger side headlight casing. While washing my car, I had also noticed the hood was not level it was lifted about a half an inch on the passenger side and not one of my 4 doors close with alignment to the car. After 2 repair orders my trust was gone but I brought the car to them I was dealing with service at the time, to get to the point there going to fix any I’ve noticed that they notice as well free of charge to me. People should understand, gentleman I’ll express to you at Massapequa, it’s not the money, it’s the value a car may hold in our life. My father purchased this car for me, that means something in my heart, respect your profit. I’m sorry, your clients. I drop the car off for the third repair in May. Picked it up august 11. The head light casing was secured . As well I had tracked my car throughout. It was taken from their Freeport dealership to a personal residence daily. Which I have pictures of and will be emailed over to the Attorney General with other forged service documentation and my records as well. The (Freeport body shop) mb MASSAPEQUA and Freeport bmw share the same owner. They put 1,603 miles on my car. My paperwork states they put one mile on it, they threw it over the 30000 mile mark and that particular day couldn’t find the paperwork. I’ve got all records now, due to the failed repair attempts my driver side door now periodically loses the seal to the body of the car. When my Father signed for the car, we didn’t think this would be part of our conversation a year later. Please be aware of my situation isolated or not is a disappointment and the lack of respect for something someone else owns baffling to me. “Always , our customers are number 1” their quote not mine. What’s the point of certifying a vehicle?