Rich Ford Sales

They tried to make it sound like I was an idiot! I had planned to purchase a 2014 Jeep Cherokee Trailhawk, it had the (Technology Package) this comes with LaneSense. As I had test drove and spoke with the sellers they said that all was functioning. I perched it then kept taking it back insisting they fix issues I discovered as I had it for 8 days. I reviewed various sources and discovered that LaneSense was in fact not functioning. I found that it could cost as much as $5,300.00 to fix. I called the dealership and took it in every day since purchase to have them repair the issues I discovered. They fixed most with a new battery. But refused to look at the LaneSense. They then said that they will not repair this. "We will not fix this issue you can buy are extended warranty then we might look in to this ". They insisted that it was not present, and wouldn't even look at the inside of the Jeep Cherokee Trailhawk so I could show them, I even offered to let them drive it. So I had to file with the Attorney General's Office. After the dealership started calling me. They said "We looked at the window sticker and find nothing about LaneSense how do you believe that it has it?" I told them "Because it has a fiscal button to activate it and when pressed it will show what state it is in on the dashboard, as well as being able to select it on the dashboard you can use the Uconnect systems in the center display as well as having the (Technology Package that specifically said that it has LaneSense) ". They then said that they will look into it. And then I received a call in 5 minutes from the sells manager that they are going to unwind the deal please return the Jeep! So I did!