Lilliston Ford
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Dealership Service Review
service Rating
Worst Service Department
Written byon 11/02/2022
Took my car in 3 times and they still haven't been able to fix the problem. Took 3 different people for test drives to show them the noise and all they want me to do is keep taking people for test drives. Consistently over promises and under delivers. "we'll order the part and it will be here in a few days." 3 months later, "oh, we forgot to order the part." Just one example. Will never buy a car from them nor use them for service again. Entire management staff in the service department needs to be replaced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No