Jack Daniels Audi of Upper Saddle River
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Dealership Sales Review
sales Rating
Good Car - Poor Dealer Experience With 1 Exception
Written by 08/05/2011
onPurchased a preowned Audi. Salesperson was in a hurry to "spot" deliver car, so vehicle was not cleaned or prepared. Later found damage from a repaint on the bumper. Someone who painted the bumper used their fingers to test the wet paint. Dealer denied knowledge of this. The dealer eventually did pay for the repaint. Dealer could not obtain title before my temp expired. Salesperson said they would give me a letter to show police if stopped. Did he think I was born yesterday? F and I person tried to sell me extras I did not want. When I refused to buy them she told me they were already in the car. I said I would then purchase a different car as I did not want "window etching" for hundreds of dollars. She told me it was in all their cars. They even tried to pass it by me by preprinting it on the invoice. When I refused, she got nasty. The only person really helpful was a manager named Mike who went the extra mile to make sure I got my registration in time for a business trip. My compliments to Mike. I am now going to have the vin number checked to confirm that all recalls were done as the salesperson did not seem knowledgeable about this.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No