Jack Daniels Audi of Upper Saddle River

After my experience, I would not do business with this dealership again.  Bought a CPO A5 Cabriolet with nav ( hard to find car in price range) from  them as an out of state buyer, the pictures on their web page were of the wrong car, needed the original window sticker to actually know what the car had bc their description and video were wrong too.  Got the CPO report before going there, and asked repeatedly what the repairs were on the car, was told the car is certified, it's perfect.  When I flew to NJ to buy the car, found the flaws in their certification immediately,  including dents in the body, slopped on touch up paint, and wheels with curb damage.  Body dent and wheel damage was actually reported in their CPO inspection, but not repaired, even though they advertised as certified. Wasted entire day on their rush job on the dent and wheels, and complained about wheel balance problem on the test drive, told that tires were cold.  Asked for wheels rebalanced, told it was done.  Car was not clean or detailed well either.  Bought the car against my better judgement, and drove home, feeling car vibrate all the way on 500 mile return trip on smooth highways.   Turned out all 4 wheels on the car were out of round (bent) and paid out of pocket for rebalance, remount and to get them straightened to get the car to drive smoothly as it should.  The 3 worst bent wheels were the same ones on the CPO report marked for damage, but at the dealer, they only did cosmetic repair when I pointed out the damage.  Had to go to JDA corporate to get reimbursed for my expense to straighten the wheels, waited for weeks to get one of the JDA owners to sign the check. Never felt I could trust the dealership, poor to no follow through. I don't trust their CPO process, and can't even begin to list all the mistruths and excuses and unreturned phone calls from multiple people at JDA USR.  If you plan to buy CPO there, look very close, get the 300 pt inspection report and go line by line, ask a lot of questions, and be prepared to escalate to JDA corporate when USR drops the ball, or Audi USA.  In fairness, I gave JDA corporate level one last chance to resolve it before going to Audi USA, lucky I found the right guy there who to take this back to USR, but only bc I didn't give up and was resourceful to get satisfaction. I was told my experience was very unusual.  I'm not going to experiment in another purchase with  JDA USR to find out if that's true.  Read other Audi forums and all reviews on their past history before you go, wish I did.  Some glowing reviews, some had a miserable experience like me. Roll the dice. Good thing this is a nice car, otherwise entire experience would have been a disaster.  I have bought many cars from many dealers all over the country, this was the worst experience by far.  Salesman asked me to give him all high scores on the survey, or he would not get his bonus on the sale.  Hey, unnamed salesman, read this review, you should learn something from this experience, I sure did.