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Jack Daniels Audi of Upper Saddle River


243 Rte 17 S, Upper Saddle River, NJ 07458 (map)
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1 out of 5 starssales Rating
Jack Daniels is the Worst
Written by silverback4 on 02/28/2008
I have complaints filed against Jack Daniels Audi with the Attorney General's Office for the State of NJ, the Bergen County Office of Consumer Affairs, Audi Corporate Customer Service, and the BBB of NJ for the following reasons. #1 Two salesmen there told me that an A4 3.0L car would run on regular gas. It does not, and Audi specifically says not to do this. #2 They sold me a car that was certified, then they talked me into getting an extended service contract. At that point, the car was NOT CERTIFIED, but they did not reduce the price to reflect that the car was not Audi Certified. #3 They promised that the contract would be honored anywhere qwithout question.So far, two Audi dealers have refused to accept it. The worst part was that when my son brought the car back to them to get the winshield washers repaired, their own service department did not want to accept the service contract they had sold to me. I had to complain to the management to get it honored.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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silverback4 on 12/06/2010
After some discussion with management, all the issues were resolved. I was pleased with the terms presented to me, and I no longer have any reason to rate this dealership as unsatisfactory. It is unfortunate that this all happened, but they stepped up, and made a real effort to make everything right. They earned my appreciation for that. I am the original poster of this review. Although I cannot delete the original, you should disregard the first review, and understand that if I could, I would have changed it.
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