21St Century Auto Group

Bad experience with this dealership. Called yesterday asked them about the 2014 Maserati s q4 black with red interior(ZAM57RTA3E1095337) here is the vin number Incase anyone going up there for this car. They told me they have the car and ask me if I can set up appointment for test drive. So I called again today to making sure if they still have the car and talked to (John)at 2:30pm and confirm wit them to set up an appointment at 5:30 for test drive . So I drove almost 3 hr from Pennsylvania to their location at 305 us22 Springfield . After I got there I went to front desk and told them I had appointment with John to test drive the car and they send me to a salesman I forgot his name a African salesperson his desk was closed to the restroom , as soon u go in the showroom the very end of the desk on the right . So I gave him my drive license and told him what I was looking for. He wrote down my information and walked away the desk and came back after 5 min and told me, sorry we don’t have the car here. We having some problem with the car so we have to send it back to the auction. I was like I just drove almost 3 hours and just come here to check out the car that I was looking for and now u told me u guy just send it back to the auction in the morning ? Why not check ur inventory first when I called telling u guys I’m coming up for a test drive. He was like. Sorry he probably didn’t check. But we do have other Maserati that u can check it out. He show me the white one that they just got, I ask him can I test drive the car. He said no we can’t. Hasn’t go into the shop yet for inspection , I was like ok cool I get that. Safety first, how about the one in the showroom. Can I test drive this ? He said it’s going to be difficult for us to remove the car in the show room, there was one right in front of the front door all he need to do is remove the car that was blocking the garage,Instead of that he just told me no we can’t do that. U have to make a appointment for a test drive and I told him that’s why I called before I heading up here ,And I ask him do you have anything outside of showroom that u guys can let me test drive the car ,what about the other Maserati u had in the front of the front lots? He said. Oh that one hasn’t go thro the shop yet for inspection. I’m thinking like if that car didn’t go thro the shop why put in the front porch to show to the customer. Finally I gave up and left the place. Never want to come back anymore . Not recommended