21St Century Auto Group

I had purchased a Honda Civic 2013 LX model car from this dealer just a month back(17th Dec 2016). I was very happy with the dealer and provided my reviews in best possible way in Google and DealerRating.com. Just after 20 days, I faced one issue while starting the vehicle. The vehicle was taking time to start and it looked like an issue with the battery. I informed this to the concerned Sales person Mr.Justice when I collected my permanent number plate(13th January 2017). I also requested for a service check up of my vehicle as I faced the above issue. Mr. Justice told me that he would set up the appointment and I would be getting a call from the dealer regarding this. Nobody contacted me after this. On 24th January 28, 2017, unfortunately the vehicle didn't start for almost 45 minutes and I had to call up my insurance company where they sent a mechanic to do a jumpstart. I informed this to the dealer and my salesperson Mr. Justice. Meanwhile, I showed the battery to Autozone and Goodyear auto service, where both of them advised that battery is charging 100 percent but it'™s condition is BAD and needs a replacement. I tried reaching to a Service manager for almost 2 days and finally on 26th Jan I was able to speak to Mr.Joseph (Service Manager). He heard the matter and informed that this matter is being discussed with their General Manager and he would get back to me shortly but never did. Worried for my vehicle'™s condition on 27th January, finally I went to the showroom as anyone from the dealer did not revert back. They inspected the vehicle and now they are telling they will give the battery but I need to pay for the deductible (battery cost is around 130 and I need to pay around 80 dollar). The worse service from this dealer is they make you run a lot for minor things, never call back even for any of your concerns. They keep saying we would talk to our manager and discuss the matter but they never revert. None of your complaints are recorded so the same matter needs to be explained from the beginning all the time to every new person. It is just a month since I bought the vehicle from the dealer(drove only 1200 miles) with a price more than 12K and I faced this issue with the battery within 20 days. The 2 month warranty from the dealer is still valid for my vehicle and I have signed the lemon law document as well with the dealer. I informed about the issue immediately to the dealer but did not get any proper response so far even after numerous follow ups from my side. Finally they are ready to replace the battery with deductible from my pocket(which is more than 60 percent of the battery cost) which is not at all acceptable to me. My experience so far in this matter is really bad and I can clearly say œDon't expect any kind of help from this dealer once you purchased the vehicle from them even when you are under the warranty. They don'™t have the courtesy to provide a call back too . It was horrible and pathetic customer experience for me in last 4 days. Their behavior is not at all courteous towards a customer who has already purchased a vehicle from them. Their service is really terrible and I would literally give a 0 star. Worst dealer!!!!