Mount Ephraim Chrysler Dodge Ram

I should have trusted my gut feeling and walked away in the first 5 minutes. First impressions went like this: After greetings and introductions, the salesman’s first questions are “How much are you looking to spend?” then “How much can you afford?”. I said, let’s first see if there’s anything I want to buy. To make a long story short, the one we settled on came from their other lot in Cherry Hill. We ended up having to come back the following Saturday at noon. Of course Dennis the salesman called us at 10:30am to make sure we remembered our appointment. I could tell he was chomping at the bit to make the sale. He called us again at 11:45am to make sure we were still on our way. While signing all the paperwork, Dennis said “By the way, the dealership only got a single key when they received the car”. I said a second key is a MUST and would be a deal breaker if not. He agreed and said he would take care of it. Since that day, he hasn’t returned a single phone call. After 3 weeks, I proceeded to contact his manager. I expressed my disappointment with Dennis not returning my phone calls and the importance of a second key. He initially told me the deal was done and the dealership is under no obligation to give me another key. Later that day, Alex called me back and said he would talk to the maintenance shop about making a valet key and he would call me back Monday morning. Here it is Thursday, no call back. I went in to pick up the tags today. When I walked in the door Alex & I made eye contact from across the showroom floor. He quickly turned and walked in the opposite direction. I stood there thinking “Really? If they act like this over a key, what would they do over something more serious?”. Positive notes: Every time I called there, the ladies that answer the phones were always very cheerful and pleasant to speak to. Everyone also spoke very clear English, I never encountered any type of language barrier. As for the vehicle, I’m very happy with it. I’m satisfied with the price I paid, it was a fair deal. Lucky for me, a New Car Warranty means I can take it to ANY dealer for service.