Burns Buick GMC

I spoke to and exchanged e-mails with Justin M. who is listed as the internet advisor for Burns. I had a specific car I wanted to purchase and informed him that I had a quote from another dealer. He stated that if I came in that day he could match or beat that price. I said if he could beat that price I would come up to purchase the vehicle that day. He agreed and we set up an appointment in a few hours. I asked him to confirm that he had the exact vehicle that I wanted on the lot and he said they did. After I travel an hour to get there, I immediately get pushed to a salesperson I never spoke to or met. She finds my info on the computer and has the vehicle brought around. They asked for my car keys to appraise my vehicle for a trade-in while I look at the car. The car they drove around has more options than the one I arranged to buy with Justin. I point it out that this is not the vehicle that I agreed to purchase. The salesperson then begins the game of disappearing for extended periods of time. I again inform her of my arangement with Justin and ask if they are going to honor it and if not, I wanted my keys so I could leave. She disappears again then comes back with the manager who tries to justify this "bait and switch." He says there's no way he can sell that car at that price and keeps trying to point out the MSRP and papers he claimed to be the invoice. After over an hour of dealing with this shady practice, I finally got my keys and left. Luckily a dealer down the road was able to give me the vehicle for the price I wanted. It took 3 days for Justin to leave a message attempting to apologize. I can't believe they think this approach works on people. They should be ashamed.