Elite Acura

I am leaving this review to express my extreme dissatisfaction with the service provided by your dealership, particularly by one of your representatives, Ryan. My recent experience at your dealership was nothing short of frustrating and disappointing. Firstly, I was dismayed to discover that despite leaving my vehicle at your dealership for diagnostics, I received no updates on its status. When I arrived, Ryan informed me that diagnostics were not conducted on Saturdays. However, I later discovered that the diagnostic had indeed been performed, yet no solution was offered. This blatant dishonesty is unacceptable and reflects poorly on the integrity of your establishment. Furthermore, Ryan's lack of professionalism was evident when he chose to prioritize my personal phone conversation over assisting me with my car issue. His dismissive attitude and failure to provide adequate assistance left me feeling neglected and undervalued as a customer. Additionally, when I inquired about a recall, Ryan informed me that it couldn't be addressed until Monday, further adding to my frustration. It is evident that communication and transparency are severely lacking within your dealership, as I was left in the dark about the status of my vehicle until I took the initiative to follow up. Moreover, the lack of accountability and responsibility demonstrated by your team is deeply concerning. I entrusted my vehicle to your dealership in good faith, only to be met with incompetence and disregard for customer satisfaction. In conclusion, my experience at your dealership was marred by poor communication, dishonesty, and a lack of professionalism. I urge you to address these issues promptly and take measures to ensure that such incidents do not occur in the future. Additionally, I implore Acura to conduct a thorough investigation into the practices of this location and take appropriate action to rectify the situation. I will be sharing my experience with others and cautioning them to beware of the subpar service provided by your dealership. It is my hope that this feedback will prompt meaningful changes and improvements within your establishment.