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Precision Acura of Princeton


3001 US Hwy 1, Lawrenceville, NJ 08648 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1.7 out of 5 starssales Rating
Sales force treated us like "bottom feeders" If they had only known...
Written by carshopper53 on 05/11/2009
I have visted the Precision Acura dealership several times and interacted to my delight with Tom, the internet sales manager. However, this is the only good experience that I've had with this dealership. On my first test driving experience, my wife and I met with Otto, a new salesman to the dealership. Once we finished the average test drive, we proceeded to discuss the price. After sharing with him him what we were looking for in the price, he in no uncertain terms let us know that we were at the "wrong dealership." My original offer reflected a near average of what NADA, Edmunds.com and Kelly Blue Book suggested as retail price. I was not asking for anything outrageous. Having thick skin, I decided to visit the dealership again a week or so later. After finding a nice MDX and communicating with Tom again, I agreed to take this for a test drive. We met with Eric, who seemed put off that he had to help someone. Thinking little of his pompous attitude, we drove the car and agreed to discuss the price further. Sitting at his desk I mentioned the price that Tom had emailed me earlier and gave the email chain to Eric. I offered a price that was lower, as any well-informed buyer would. He promptly told me no. I suggested that we meet in the middle. Again my offer was in line with recommended internet pricing. We discussed this furhter and Eric said that he would check with his sales manager, Mike Sullivan. Mike shook our hands, and we again submitted our offer. He told us that the car was priced low to bring people in and that there was no room for any additional flexibility. I told him that I understand there's a bottom line but explained that I would be paying mostly in cash, that my financing was ready to go, and that we'd be ready to sign a deal immediately. He bruskly responded that this car was priced for the "bottom feeders," making it clear that we were stupid for wanting to negotiate a slightly lower price. We left completely offended. Mind you that I could pay cash for nearly any car on the lot if I wanted. I'm a well informed consumer, and because I understand finance and maintain a budget, I have set a limit to what I will spend on a car. I found their demeanor and tone insulting, and my wife is still upset about how she was treated. I'm still going to purchase a car, but you can be confident that I will not be spending any of my money at this dealership.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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mikebrooklyn on 12/06/2010
Very accurate on what you said about precision Acura of Princeton. They look at everyone as they were fools and do not treat customers with any respect. Tried purchasing an acura tl from them. I left a deposit and when i came into to pick up the car there were numerous things wrong with it. Passenger side was all scratched and the grill was scuffed up pretty bad. The manager tom told me its all in my head as if i was blind. Basically they never refunded my deposit and gave me 2 options. Either take the car as is or leave. They didn't work with me on getting a new car. Stay away from them!!
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