Irwin Mazda

When I was handed over to a sales rep at Irwin Mazda with assurance that am in good hands now little did I know I was gonna have my worst experience ever till date at not only a car dealership but overall Service industry. The gentleman attending me Mike had a totally unwelcome air about him. He did not seem interested enough to pursue this sales opportunity and merely went through the motions of getting me a test drive. Instead of trying to find out what my requirements are and how he could help me with my decisions he just went about answering my questions curtly. Later on when it came to agreeing upon the price of the car, he was very much rude and almost started yelling at me to put his point through. Till then I was almost on my breaking point with such bad experience after driving down 55 miles all the way to this dealership. Its very much possible that you not always end up in a successful deal but then there are ways of dealing with customers even though deals dont work out. Mike was at his rudest worst in overall his body language as well as his articulation. Without wasting time I left with a bitter taste wondering if it was just bad sales skills on the representatives part or something else.