Skip to main content

Precision Chrysler Jeep Dodge Ram


1341 State Rt 23, Butler, NJ 07405 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

2 out of 5 starssales Rating
Good Salesman, but customer service is lacking by Dealer
Written by zug0007 on 09/17/2018
Leased a 2018 Jeep Compass. Probably one of the best, low pressure salespeople I ever dealt with, however the customer service skills of this dealership suck. Prior to leasing, I was doing research on the Jeep website (The National website for Jeep, not this dealer's local website). When you look at the build and price section of the Jeep Compass to build a vehicle you are told that the UConnect 3 with 5 Inch Display comes standard with Sirius XM Satellite Radio. I was also told at the Dealership that the Jeep came with satellite radio, and also actually had a brochure inside the vehicle welcoming me to my 1 year subscription of satellite radio and to enjoy it. Long story short, after delivery of the vehicle, come to find out the vehicle does not have satellite radio, nor is it even capable of receiving the satellite radio. You would think the dealer would know their own product, and Jeep would not put brochures in cars not so equipped. Jeep actually admitted the mistake of saying satellite is included in the UConnect 3 with 5 Inch display, and removed the statement from their website. You would think this is a simple problem for the dealer to resolve, but their best option was for me to go buy an external satellite receiver and run wires all over my car. I can only imagine this same issue has happened to tens of thousands of other people and hopefully we can get a class action suit going against Jeep, but this post is about the Precision Dealership, and not Jeep. You would think the dealership would offer to swap out radios, or give me a couple hundred bucks for misleading me, but nothing, they would rather lose a customer and any possible referrals that customer may have. So in summary, the dealership does not know their product at all, and could care less about you once you take delivery of your vehicle and they get your money. However, Anthony Ciasulla is a nice, friendly salesman who is easy to work with, besides for not knowing his vehicles very well. His boss on the other hand, must be [non-permissible content removed].
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.