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Lexus of Queens


4040 Northern Blvd, Long Island City, NY 11101 (map)
Today 9:00 AM - 6:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
scam
Written by JP on 02/22/2020
i had a maintenance service few mos ago here i didnt like it. I had a talked with a service manager about a google review about them messing up customers tires and have the customer buy a new one from them. the managers reasoned out very convincingly that it didn't happen. so I went ahead with the service that was $270 something. my car was in an almost mint condition the dealership that i bought the car at, replaced all the old parts from the 1st owner (which was leased) in preparation for having it under L/certified, all information in the Lexus report. after Queens lexus made the service i was weary of the tires so I checked it right after service and i thought it was fine they didn't mess it up or anything but it looked different but it was rotated so maybe that was it. earlier during my talk to the service manager he was selling me about changing my rotors as it was not in good condition as per manager. How come he just told me on the report that everything was in great condition and I saw it on the report too he also mentioned about my A/C. It was smeling gas sometimes when I start my AC not all the time tho and that was it. Now they were telling it smells musky and I need to pay for it too together with the rotors..i cant believe my AC smelled like gas to musky in an hour of service. im pretty sure they did something to my AC lots of lexus owners say that 80k miles only thing they replaced was oil. Now here I am 30k miles in already need for parts replacement. from the time I bought this I only drove 2k miles im nearing a year and pretty sure it wont be more than 5k miles as am commuting sometimes to work and always wanted it to be in low mileage and great condition also I asked the auto mechanics from the garage I parked, they say my BAck tire rotors look like more than a year old. so im sure lexus queens also messed up my back rotors they replaced it with a crappy one which does not even look like a rotor for an IS vehicle. question why cant corporate lexus do something about this fraudulent practices? im reading one of the reviews and she was spot on about scamming customers changing rotors etc and whatever they can think of stay away from this dealership! actually a lot of lexus dealerships are lke this and corporate Lexus isn't doing anything about it. if they let customers see how the car is serviced I might change my mind. This is way too easy for these [non-permissible content removed] to scam customers
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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Lexus of Queens on 02/25/2020
Dealer Response
Good afternoon Jean-Paul, I am sorry to read about your frustrations. I will be speaking with my team in order to gather additional information regarding this incident, and we will be making any appropriate corrections. If you would like to discuss this in further detail, please feel free to contact me at, (718) 392-7500. Ken Wartel General Manager Lexus of Queens
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