Lexus of Queens

No need for Mr. Ken Wartel, General Manager, Lexus of Queens, (347) 394-4566 to include his number on his review responses because simply he cannot be reached, we were just told that they will not transfer our call to him, they refuse. We have been leasing our cars with Lexus for 15 years and we have never had such an awful experience. We received a call to renew our lease and we accepted thinking it was our neighborhood Lexus in Larchmont. We have been played for FOOLS by Lexus of QUEENS. The sales department has become the controller of our wallet and the dictator on how we will manage our budget. They kept our returned car saying to us that it’s “grounded”, and not giving it back since we did not agree on the price; therefore, unwillingly agreeing on their terms since WE WERE LEFT WITHOUT A CAR. In other words, we were forced to make this purchase. We had a meeting with the sales reps Gohar Arustamyan and Michael Sokolosky only to tell us that we are lying. We are lying about what??? That this is not a good deal and that it does not fit our budget??? Anything to make a sale, what’s going on Lexus of Queens???? You have 130 - 1star reviews. You have changed your work ethics. Such a shame!