Hillside Honda

From the beginning Brittany Josephs didn't keep in touch with me about filling out the financial paperwork other than online before I filled it out in the dealership. She also contacted Geico to get insurance ID cards without telling me. They now have a policy that you fill out the paperwork first and pick up the vehicle the next day which I was not told about intil I filled out the financial paperwork on 2/26/19. On 2/27/19 I went in to pick up my CR-V and was called 20 minutes before that my ID card was wrong so I had to call Geico to have it fixed. When I arrived Ivan Patterson filled out the last of the paperwork and got my insurance ID card corrected again. In the paperwork I signed he was supposed to show me the features which he never did. The CR-V was left in front of the dealership with the hazards on and me not knowing how to turn them off. Also the paperwork was placed in the glove compartment which Ivan told me without a copy of the insurance card. In the end I felt like they were doing me a favor by letting me buy from them. The managers I spoke to didn't care about my complaints about Brittany or their customer service. The only good customer service person is Elijah Hartley who should train the rest about proper customer care.