Family Ford
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FORD F150 KING RANCH crew cab Brake failure immediate need of repair.
Written byon 08/30/2017
My Ford F150 King Ranch broke down due to brake failure on the way home from my place in Poconos. Family Ford was The closet Dealer . I live in Moonachie in Bergen County, I was informed that my truck could not be serviced for over 10 days. The service representative Jim was very apologetic and said he would explain my circumstances he would ask the SERVICE MANAGER Alex if anything could be done Alex agreed to fit me in . My truck was ready to go the following morning. What service!!! Kudos for Jim and Alex you guys were terrific . I also thank the techs that did such great and quick repair. I also cant forget the courtesy car driver Eddy. FAMILY FORD WAS GREAT! GREAT! GREAT! GREAT!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes