Bill Pearce Courtesy Honda

I went in for an oil change on my 10 year old Odyssey with 109000 miles. I found a coupon for $10 off on the internet. I was quoted $62 for an oil change. I questioned the amount based on paying @ $39 at several other dealers for this basic maintenance service. I question the service writer about the amount and I was told that it was because they used synthetic oil exclusively for their oil change service. I asked what the discount would be to use regular Honda factory oil. He went to the parts department to find out what the price difference per quart would be and returned with a $ 4 total discount for the 5 quarts of oil required to do the service. I gave him a difficult time about it because I am well aware that the cost difference between the 2 types of oil is substantially more than 80 cents a quart. Then he gave me another excuse/ reason for the high charge for their oil change service, it also includes tire rotation. I asked what the discount would be to remove the tire rotaion because I had just had my tires balanced and rotated. The service writer told me they will not do an oil change without a tire rotation. I was extremely frustrated with the entire process by this point, and confronted the service writer one last time. I asked him if he was going to let me walk away from his dealership without the service because I was unwilling to pay for a tire rotation and synethic oil that wasn't required by Honda factory service specifications. The service writer told me in no uncertain terms that these were the charges for their oil change service. I demanded to speak with the service manager about the issue and it turns out he was the person sitting directly next to the desk this entire hassle/debate took place. The service manager overheard this entire transaction without saying a word until I demanded his input. He confirmed everything the service writer presented to me was correct, got up from his chair and walked away. I told the service writer that we had 3 other Honda cars in the family, and that we had never paid these high fees for an oil change expecially in California where the cost of doing business is much higher than Nevada. I asked for my key back and left the dealership without any work being performed. Do yourself a favor and go down the street to the Acura dealer who actually did my oil change a half hour later that same day for $39 without an appointment. They also washed and vacuumed the van for free. They also had a free internet cafe with breakfast waiting for me with a free manicure available.