Bill Pearce Courtesy Honda

I took my 07 civic to this dealer while in vacationing is Reno. Normally I due my own maintenance work. To make a long story short I received my vehicle back and went on my way. When I read the invoice an hour later I noticed that I had been charged for 5 quarts of oil. I have done several oil changes on this vehicle myself and was sure it didn't take that amount of oil. Checking my owners manual indeed confirmed that the 07 civic requires 3.9 U.S. quarts of oil with a filter change. Now that extra quart is only a $5.15 difference however the principal of the matter is what concerns me. Five dollars multiplied by the number of oil changes that dealer does in a given year. A nice tidy profit. We would expect a person caught shop lifting a five dollar item from the big box store to be dealt with by the police but when a large business steals a small amount we shrug our shoulders. I did return to the dealership and was returned my $5.15. I was also told by the service/parts manager that that is what they put in all of them?? Since my dip stick shows just below full I'm not sure where this extra quart ended up. It's a petty crime and it disgusts me to be treated like that.