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St Charles Hyundai

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St Charles Hyundai
5701 Veterans Memorial Pkwy, Saint Peters, MO 63376 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Horrible Experience!
Written by rlhx2 on 09/21/2008
We went to this dealership looking for a Santa Fe yesterday (Sept 20) and we wanted to see what kind of 'deal' we could get on the car we test drove. We were there for almost three hours!! We told them we couldnt afford their offer but we would think about it and get back to them today but they wouldnt let us leave! They held my drivers license to keep us waiting; had several different people come in to 'work' us over. My husband literally went in to their closed office to get my ID so we could leave. They followed us out of the building still badgering. It was horrible; I left with a bad taste in my mouth and would NOT recommend anyone to these tactics. It was degrading and stressful. We went to another dealer and was treated much better with no pressure; needless to say we purchased from that dealer!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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1hyundaideal on 12/06/2010
Dear 'Heads up'..... If you have never been to our dealership, we offer the newest, state of the art showroom and service department. Customer service is our number 1 priority. Please contact the Sales Manager directly and mention this review. We would love the opportunity to earn your business and prove our commitment to you, our customer. Thank you in advance.
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luv2praz on 12/06/2010
I was looking for a Hundai dealership with the best customer service. I read your review and decided that St. Chas will be taken off my list today. That's so important to me. I believe that a person spending money should be treated with much respect. Thanks for your honesty.
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1hyundaideal on 12/06/2010
We are dismayed to learn that you left our dealership feeling that you had a horrible experience. We'd love the opportunity to show you just how much we appreciate your business and all of our customers in the St Charles Automotive Family. We have been doing business in St Peters since 1979 and pride ourselves in providing top notch customer service. Please contact the Hyundai Sales Manager directly to discuss how we may prove our commitment to you. Thank you in advance for giving us another try!
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