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St Charles Hyundai


5701 Veterans Memorial Pkwy, Saint Peters, MO 63376 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Beware
Written by probuy on 11/18/2012
Buyer beware! After purchasing a 2013 Hyundai Sonata two weeks prior, I went to buy a vehicle for my daughter. I chose the vehicle I was interested in, drove it, pointing out the things that were wrong with the vehicle. No seat belt chime evident, and tire pressure warning engaged. The salesman just ignored my concerns. The negotiation began with a free offering on a extended warranty out to 84 months. The salesman did not know the value. The vehicle was a 2012 Altima 2.5 S with under 2000 miles. Made my offer, and the salesman left for the approval. While he was away, I accessed the dealerships website and the car. I found the vehicle advertised on their website less than my offer. Of course he comes back with a counter of over 1000 dollars higher than their own advertised price, not knowing or believing in technology, what I had just retrieved. I walked and will not return, even for warranty service on my 2013 purchase. I am a professional sales executive, and can not understand the lack of ethics and integrity allowed in this dealership. I am a many time buyer from the Maher Group of dealerships and hope he will remove the rotten fruit from his basket of employ. Buyers Beware!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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1hyundaideal on 11/20/2012
Dealer Response
We have reached out to Mr. K to better understand his complaint. He will not call us or come in to speak to us directly. Normally, if a customer sees an advertised price during the time that they are negotiating a purchase, they mention it... and we happily give them that price. Since he never mentioned this when he was here at the dealership, we were perplexed that he was unhappy. The reason communicated to the salesman was that he had changed his mind about that vehicle. Generally, with all the technology that the internet offers, it is challenging, if not impossible, to ensure 100% accuracy and consistency over all sites that post sale prices for vehicles. It is quite unusual that this would be so upsetting to a customer. We have reached out to him to apologize for his experience and also, we have invited him to come in and meet the rest of our team in person. We are proud of our customer satisfaction record and with the group of managers and employees who work with our customers on a daily basis. We hope Mr. K enjoys many years with his new Hyundai and wish him well. St. Charles Hyundai Management
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