Frank Leta Acura

search no further – Leta has you covered: Lets break this whole trainwreck down Destiny – had test drive (2020 RDX A-Spec) and she didn’t say one word the whole ride to sell the car, we had to pry specs out of here to help try and “sell” the car, I don’t think she is very “Acura” educated and my wife and I always felt like we were pestering her to get any help. Financing – RUN! The loan officer Nick, sat us down, drew all these cool pictures on a piece of paper about financing as if we were children with no financial background, threw in everything but the kitchen sink (like a diamond crusted windshield) with the extended warranty by mentioning that it was all “included”. When the papers came due to sign we saw that our original payment was $475/month and it was now $985/month. Nick blew through the part of the paperwork that goes over our payment hoping we wouldn’t notice. I stopped him, asked what all this was about, and the manager also named Nick came in. I literally asked the loan officer, in front of his manager: Did you ever ask if we wanted any of these extras (totaling $8,000)? Nick replied “No” Did you ever ask us if we needed GAP insurance or did you just throw it in? “I just threw it in” replied Nick Did you ever once ask us what our needs were? “No” replied Nick (heres the kicker) Did you sign us up for every additional option and put it in the loan without even asking us? “Yes, sir, I did... replied Nick He admitted they have deceptive loan practices Title work – another disaster, they never ordered it, had to reorder and then get my plates 2 months after purchasing the car. Leta encouraged me to drive on expired tags until the title came in. What?!?! They finally wised up and lent me dealer plates until this was ordered. Infotainment system went out within days – took it in to get repaired just to find out there is something stuck in the brakes and had to turn around and take it back – didn’t even get out of the parking lot. Apparently it was a plastic bag that was caught in the brake caliper while they were doing a test drive… again.. What?!!?! Travis – the GM – he means well but will always value profits of Frank Leta over the customer experience. They record all their interactions in office, to cover their own ass, so they don’t make a mistake and accidentally offer to make you whole with splitting the cost of “plating” the car just to find out all they want to cover is registration costs ($100) Downright insulting. Don’t ever buy a car from these folks, they don’t care about you. You are just another number on a sales whiteboard with Leta [non-permissible content removed] trying to screw everyday people.