Jimmy Gray Chevrolet
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Dealership Service Review
service Rating
2012 Equinox Oil Consumption
Written byon 03/11/2019
In 2012 I purchased a 2012 Equinox from this dealership. When my first oil change was due I noticed the oil was serverely low. I asked the service department about it and they said it was normal and I need to check my oil making it seem like I did something wrong. I questioned this several more times but was told the same thing. Fast forward to now my engine is trash and after some research I found out that this is a known issue . GM has known this was an issue and adjusted there warranty and put out a service bullentin to fix this. Jimmy Gray service department made no mention of this and knew my oil was consuming at high consumption. These people are not to be trusted in my opinion. Now I am stuck with a vehicle with a trashed engine. Will be contacting GM about this.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No