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Schmelz Countryside Volkswagen


1180 Hwy 36 E, Maplewood, MN 55109 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst experience ever
Written by carguymn2 on 04/24/2016
Don't buy a car from this place. I was given a price on a brand new car that was about $800 over my budget. The salesperson had been working to earn my business for a long time so I told them if they reduced the price by $400 we had a deal. I have confirmation in writing to our agreement. I go in to pick up my new car, Jonathan Schmelz gets me in the finance office and says he never agreed to the $400 additional discount. They made a mistake on their end then rather then making it right tried to strong arm me into just taking the deal anyway. I refused. An hour and a half later Mr. Schmelz reluctantly reduced the price by $200, made the salesperson pay $200 (or so I was told), then charged me a higher interest rate than I was approved and initially signed for to make up for it. I finally caved and signed the papers to get it over with. I've bought a lot of new cars in my life and I've never seen anything like this before. A customer spending thousands on a brand new car and hassling and them over $400??, really? Turned what should have been a happy and fun experience into the worst car buying experience ever. Again, over $400. I don't know how Mr. Schmelz can even look at himself in the mirror. Don't trust him, he is as crooked as they come. P.S. After I got home I noticed the damage on my new car that you tried to cover up and failed to disclose. You win again!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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schmelzvw on 05/02/2016
Dealer Response
Hello Tom, I am sorry to hear that you feel your sales experience was so negative. We were under the impression that you were happy with your purchase. While it is true that there was some discrepancy with the price, I can assure you that nobody was forced to do anything. Also, we were unaware of any damage to the vehicle, and certainly wouldn’t have tried to hide it if we had known. If you would please contact us at your earliest convenience, we would like to make things right, and correct any damages. Thank you, Patric Von Drashek – (651) 484-8441
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