Schmelz Countryside Volkswagen

Poor Customer Service I would like to warn those out there looking to buy from Schmelz, once the sale goes through you will cees to exist to them. There Customer Service is down right degrading. I bought a 2010 Jetta, it had 125,000 but all the preventative maintance had been done they assured me. That is where i screwed up beleiving them. I love this car and would expect that after 2 times in there shop in less than 3 months that they would be more willing to work with me. Opposite they have charged me full price to look at the vehicle a week after it was in their shop, of the over 1000 i have put into this vehicle after spending 12,500 on it, they graciously took 200 off my bill of over 700. Even met with John Schmelz cause i Figured if anybody he would want to work with costumers but i was proven wrong. He stated unless i had bought their overly priced extended warrenty i was out of luck and nothing he could do for me. My wife did alot of research and we both fell in love with this car. With such a heavy heart we are getting rid of this lemon just so we dont have to deal with this Dealership. You are reading that right it has been such a nightmare we are letting go and cutting our losses. BUYER BEWARE. I plead please take this to heart, they have been around for 47 years and i can tell you with customer service like this i would be impressed if they could make it another 5 years. I can assure you they will not be getting any of my repeat business or my family or friends. I hope they do not get yours, it will be a regretable experience.