Tamaroff Honda

The Manager started off professional. We made an appointment to come in on Saturday. We had our financing all setup. All we needed to do was come in, test, drive the car, get a price for our trade in, sign the paperwork and get out of there. 3 hours maybe, right? We drove in from Grand Rapids and were there at 10:00. We were introduced to a sales guy who didn't know anything about the car we were buying. He seemed bothered that we were even there. Was very rude and basically very unprofessional. We took the car for a test drive; they sent a 3rd guy with us who knew nothing about the car at all. When we got back to the dealer we waited round about 45 min for the sales guy to get back. He again just seemed confused about what he was even doing. He was really only there so that he could be placed between the manager and us so they could play the used car "I gotta go talk to the manager game". We finally agreed on a price for the car and the trade in, they went to detail our new car, and we again were just left sitting for another hour while Mel disappeared. I finally went to go find him talking to one of the new car sales guys about football. When he saw me coming he then pretended to be working his way back to us just to tell us to wait in another waiting room. The financing office was fine, they did a good job. When our new car came back we noticed a cargo net was missing and the sunglass holder had been ripped out. The manager clamed he had ordered the part, and he would send it to us. I said, good, just throw it in the back. He then admitted he had to wait for the part to come in. They brought another sales guy over that said to us... "You're buying a used car!" He said, why would you guys expect all the parts to be here? Really, I thought we were buying a Certified Nissan? After the sale there was no follow-up. After almost 6 hours we finally drove away with the new car but due to the issues just didn't feel good at all about the car or the experience. I noticed the next day the lift gate strut was bent. When I called they treated me like we did it. They clamed that they would have caught it in the inspection. I sent pictures like I was ask, no follow-up call. I called and they said they would check with the parts department, No call back. I finally just bought the part myself. Basically this dealer doesn't care about customers at all. I would never buy a used or new car at Tamaroff again. They only want your money and do not care about you during or after the sale. The sales staff have almost no customer service skills, all seem to have attitudes, are rude, and do not follow-up because they just don't care about you. If you see a car you like at Tamaroff, wait to find another on Autotrader at another dealership. There are many very good ones out there. If Tamaroff would have done anything that they said they would after the sale,(besides send me parts to install) I would have never taken my time to warn others about Tamaroff.