Meade Lexus of Southfield

I have been a customer of Lexus Southfield for six years, and I have always had a wonderful experience. Recently, I leased a new ES350. Although I loved the car, there was no navigation system. I tried using a new system, where your app could act as your navigation system. I was extremely frustrated that I was having these problems and I had begun to regret getting the car. Shortly after having the car, I received an e-mail from Russ explaining that my sales person was no longer there, and could there be anything he could help me with the new car? I was in the hospital at that time, and I did e-mail Russ to let him know about my frustrations with not having the navigation system on my new car. I explained that I would like to create a win/win situation. Russ was absolutely wonderful in handling this situation. We were able to switch cars around, and I got my beautiful car with navigation, and now I could not be happier. Russ came to the hospital for me to sign the necessary papers. I call that going way beyond excellent service, I call that building relationships with your customers. I call that being in touch and caring if your customers have had a great experience or not. Russ lifted worry from me at a time when I was flat on my back in the hospital, and I will always be grateful for his kindness, and willingness to go out of his way to make sure I am happy with my new Lexus. Thank you Russ for everything. I appreciate your willingness to help and solve the situation more than you know. -Debralynn Komori