Al Serra Buick GMC
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Dealership Service Review
service Rating
Not completely satisfied
Written by 06/22/2016
onMy only negative comment is that we were told at a previous visit (with a different vehicle) that the $100 diagnostic cost would go toward the repair if we decided to do the repair. This time we were required to pay it on top of the repair cost. The lack of consistency doesn't bode well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes