Al Serra Buick GMC

Long story short, I came in with a friend and a good salesman turned me onto the idea of trading cars for a midsized diesel truck. The original proposal hinged on the monthly cost of the truck lease matching the monthly payment on the car. I got shuffled around to three additional salesmen and even the manager attempted to hike the monthly payment as well as the cash due at signing to where I would pay an additional 17.5% overall vehicle price. From my perspective, this is borderline fraud. I went to another dealership closer to my house and ended up reducing my monthly payment offer by 21.4% and reduced the cash due at signing by 70.5%. This is using the exact same trade in and incentives. That large of a difference can only be to the dishonest management practices of this dealership. These numbers were ballooned due to the sales team shuffling us around and trying to get us to sign paperwork without seeing the numbers. I will never go back to Al Serra for anything. If their building was on fire and I desperately needed to urinate, I would relieve myself in the opposite direction. I hope the sales manager is fired and that better dealerships represent GM products. If there was a foreign midsize truck on the market, I would have already gone to one of those dealerships. Al Serra is probably the worst dealership experience I've had in my entire life. Al Serra proved to me that it doesn't have to be a bad side of town after dark for someone to try and rob you.