Bonnell Ford

BEFORE leaving the car lot after purchasing 2017 ford edge, had the salesperson, Richard King, listen to the am/fm stereo, we BOTH heard all static on the radio stations. Asked him that I would liked that to be fixed, considering I just paid over twenty thousand dollars for the car. He kinda of shrugged, mumbled and gave me a non direct answer. 4 days later, I looked out my driveway and noticed the "shark fin" antenna was NOT there anymore. When I immediately called Richard, first thing out of his mouth was " it was on there when u drove off the lot ". So....after having no idea what happened to the antenna on top of the car, but knowing there was a problem with radio reception/antenna , and Richard telling me I would have to pay close to $700.00 for it, I was NOT happy. This was 4 days after purchasing the vehicle. After going back and forth with this "salesperson", who was acting like he didn't want to bother with me since he already made his sale, i decided to get the repair done so I could have the antenna, radio stations. After having to pay for the part up front, $280.77, had the repair done today 5/1121, they called and said my battery was going and should be replaced, another $185.00. Again, this is just 42 days after purchasing this vehicle. To say the least, I am NOT a satisfied customer. The service department didn't want to hear anything bout the radio problem i had either , even though I also told them that there was NO reception BEFORE I purchased the vehicle. Again, how would anyone else feel after pay twenty thousand for a car, being somewhat pressured to buy a protected extended service plan for $2,600.00 for which I still don't understand what it actually covers and then having to pay ANOTHER $857.53 on top of that.