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Balise Mazda

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Balise Mazda
733 E Columbus Ave, Springfield, MA 01105 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

5 out of 5 starsservice Rating
Service beyond what I expected
Written by danasoccermom on 07/22/2014
I was traveling on my way to visit relatives and got a flat tire on the Mass Pike. I live in NY and didn't know the area. I called Mazda and they sent out a truck and put on the donut spare tire and took me to the nearest Mazda dealer. We got there about 10 minutes before closing. I was sure I would have to stay over night. The Service person said they had the tire instock and would get it on and get me going in about 30-45 minutes. I was really surprised they were willing to stay late and get me back on the road. Thank you for helping me and turning a bad situation into the best it could be.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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balisemazda on 08/04/2014
Dealer Response
Thank you for posting your experience...I'm glad our service team was able to help. Thank you again.
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