Marlboro Nissan

m4rt3ll on 12/06/2010

I find reviews to be an important part of researching where you, as a consumer, would want to do business. Too often though we see bad reviews with very vague descriptions of the offending event. While it is true, many auto dealers still try to use underhanded tactics to drive sales, to simply make a generalization about a company based on these past experiences is just as bad as the few dealers out there still doing things the wrong way! One thing that absolutely NEVER happens at Marlboro Nissan is a "lowball" IN FACT you dont have to take my word for it! Just try on your own to submit an inquiry on our website. You will get a price quote detailing everything from the destination charges to sales tax, our documentation fee even sales tax! We show you EVERYTHING so there are NO surprises when you get here. This story just doesn't hold any value nor does it provide any proof of a true incident. AND since Marlboro Nissan has been the #1 dealer in ALL New England (nearly 100 Nissan Dealers) for customer satisfaction for 5 straight years I would find it hard to give any credence this suspicious e-mail. (Perhaps a competitive dealer's sales person is posting harmful content?) Don't get me wrong! I'm not saying we're perfect! We make mistakes! BUT anytime an issue arises we make EVERY effort to resolve it in a timely manner and with regard to the customer's best interest! I make it clear on ALL our websites and advertisements, if you have a problem CALL ME! Mr. Accountable! (AKA Timothy Martell, Business Development Manager) at (888) 454-9800. Proud to be selling cars a better way!

ohm62 on 12/06/2010

>>> They lowballed me on the phone to get me to drive to the store, refused to honor what they quoted me I got a similar experience with Nissan Framingham, MA (route 9) Is that a general problem with Nissan? Maybe the people in charge of training their sales force are utterly short-sighted?

m4rt3ll on 12/06/2010

I find reviews to be an important part of researching where you, as a consumer, would want to do business. Too often though we see bad reviews with very vague descriptions of the offending event. While it is true, many auto dealers still try to use underhanded tactics to drive sales, to simply make a generalization about a company based on these past experiences is just as bad as the few dealers out there still doing things the wrong way! One thing that absolutely NEVER happens at Marlboro Nissan is a "lowball" IN FACT you dont have to take my word for it! Just try on your own to submit an inquiry on our website. You will get a price quote detailing everything from the destination charges to sales tax, our documentation fee even sales tax! We show you EVERYTHING so there are NO surprises when you get here. This story just doesn't hold any value nor does it provide any proof of a true incident. AND since Marlboro Nissan has been the #1 dealer in ALL New England (nearly 100 Nissan Dealers) for customer satisfaction for 5 straight years I would find it hard to give any credence this suspicious e-mail. (Perhaps a competitive dealer's sales person is posting harmful content?) Don't get me wrong! I'm not saying we're perfect! We make mistakes! BUT anytime an issue arises we make EVERY effort to resolve it in a timely manner and with regard to the customer's best interest! I make it clear on ALL our websites and advertisements, if you have a problem CALL ME! Mr. Accountable! (AKA Timothy Martell, Business Development Manager). Proud to be selling cars a better way!