Coastal Volkswagen

I purchased a new Jetta from Coastal a couple of years ago and despite the glowing reviews submitted here by other customers - and we can only assume these are actual buyers - I had exactly the kind of experience people dread when they shop for a new car. I negotiated in good faith with sales team member Eben and we were quite close to a deal. Nonetheless, Eben found it necessary to consult with the manager, Sean C., and, after an exchange of handwritten offers, I was summoned to talk to the boss in his office. Sean's tone was dismissive and he tried to minimize the financial impact to me. He even suggested that the delta between his offer and my counter wasn't worth discussing with my wife (that was a new tactic for me). It was insulting, especially since the amount was meaningful to me but would hardly keep VW's finance folks up at night. I nearly walked out but we found just enough middle ground to make a deal. I love the car and the service department has been great. However, I'd be hard pressed to go to this dealership again or recommend it to others.