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Bernardi Toyota


1626 Worcester Rd, Framingham, MA 01702 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Just Not a Professional Dealership
Written by Slowandsteady on 12/13/2014
I drove over an hour to test drive a used car at this dealership because I was looking for some very specific features that the dealership said this car had. It didn't. I was disappointed with everything from the way I was greeted to the condition of the showroom (half of the building is under construction and the rest rooms are through a store room and then outside up a rickety set of temporary stairs). Half of the sales staff were sitting in chairs with their feet up chatting about the weekend while the other half of the staff were wandering around with nothing to do. I even heard two staff members flirting and exchanging numbers. The gentleman who took the test drive with me was a nice guy, but was unable to answer questions about the car or the remaining inventory in the store. I won't be returning to this dealership.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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customerrelmgr on 12/15/2014
Dealer Response
Thank you for providing your feedback on your experience with Bernardi Toyota. We take customer satisfaction very seriously and certainly apologize for the fact that you were not satisfied with your visit or with the information you received. I will be reviewing your comments with the sales team and will work to improve our processes. And as we are undergoing an extensive renovation project, we have continued to try and make it as comfortable as possible for our sales and service customers, and have certainly appreciated the continued understanding and patience of our customers through this process.
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