Kelly INFINITI

My lease was maturing on 12/1 and they just received off trade a 2011 M37x that I was interested in purchasing. After discussions with Cong Truong, we agreed on a purchase price and I went ahead and secured my own financing. This happened late in the month and I was not able to get them a check before 10/31. In my discussions with Cong, I asked him if it would affect his month end quota if I did not get him the funds by 10/31. He confirmed that it would be no problem at all. I went in on 11/1 to sign documents and learned that Cong was incorrect. They then asked me to use their financing at a rate which was much higher than I already secured. I reluctantly agreed and then had to refinance my loan costing me money and time. During our discussions over the last few days, I asked Cong if my last lease payment could be taken care of by Kelly. He agreed that it would be and informed me to cancel my last automatic payment. When I brought this up again at the time of signing, he conveniently forgot our discussions. I asked to speak to his manager David Coogan, and we came to the agreement that if I was able to provide email proof that Cong and I discussed that the last payment would be taken care of, he would go ahead and pay it off for me. After emailing them the proof, I’m still waiting on this and I was also just charged a late fee. After having a pleasurable experience leasing my G37x in 2011 and having owned three other Nissans purchased from Kelly, I made an effort to keep Kelly in mind while searching for a new car. Things have certainly changed over time. This experience has been completely on the other end of the spectrum. I’ve been annoyed, inconvenienced and ignored which by no means adheres to their motto of we make it easy. My experience certainly does not help retain a loyal customer like myself, I will be going elsewhere in the future. -Wanted to provide an update to my review. Shortly after posting this I was contacted directly by David apologizing for the delay and also to inform me that the check was being sent. I appreciate the fact that they are holding true to their word. I just wish it was taken care of in a more timely manner and without me constantly having to follow up with them. *Wanted to update my review yet again. During the negotiations I stated I wanted the turn in fee of $395 waived for my G37. I was made clear that I wasn't releasing but I felt upheld my end of the leasing agreement and returned a mint car which I should have had some equity. It's not my fault the value of the car was well below residual value. I believed they had agreed to this but when I received my last lease statement, the fee was still on there. I contacted Cong and he mentioned the fee was discounted off the price of the car and told me they would not cover it. My thoughts, they were upset that they had to cover my last payment and stating the fee was discounted off the price of the car is a convenient way to get out of it. I know there are a lot of numbers thrown around during negotiations but these were two requests that I wanted fulfilled. For Kelly to agree and then rescind is unethical. I love the product they sell but my opinion of the dealership has completely changed. I highly recommend looking elsewhere.