Kelly INFINITI

Do your homework before buying from this dealer. They will tell you anything to sell you a car at their price when identical cars can easily be found for less money at other dealers. They will also bad mouth other dealers in an attempt to sway you to buy from them. I dealt with a sales rep named Bruno and his sales manager named Cong Truong. They promised me I was getting a great deal on a 2017 QX50 and did not need to investigate other dealers before buying from them. They even bad mouthed Infiniti of Nashua telling me they have very low dealer ratings and are not subject to the same laws as MA dealers. When I asked if that means that the Infinity standards for Certified Pre-Owned vehicles are less in NH they steered around the question and would only say that NH does not have the same lemon laws as Massachusetts. The fact is, if you are buying a certified pre-owned Infinity, it does not matter what state the dealer is located in, the car will be subject to the same Infinity standards. These 2 sales people will also tell you how their cars are priced so competitively that there is absolutely no way they can negotiate their prices. In fact, they will (and they did) negotiate but they will not and did not get to the same lower prices as other local Infiniti dealers. Be very cautious and do your homework. I made the mistake of telling Bruno that I had not been to any other Infinity dealers and had not really researched the value of the car I was looking at. I told him I was just beginning to look at Infiniti as a possible option. After negotiating a deal, they sat me in a room to wait for the business manager to complete all the paperwork. While sitting in that waiting room I went online and immediately found that Infinity of Nashua had an almost identical car (same color, same options and only 1,000 more miles (28k as opposed to 27k miles). The price in Nashua was almost $2k less than the price what Kelly Infiniti had agreed to for their car. And they were crying poverty at the sale price they were giving me. When I got home, I went back on line and found another car at Herb Chambers Infinity that had only 17k miles (that's 10,000 less miles), 2 additional trim packages (more features) and the car was priced $500 less. Just do your homework before considering purchasing from this dealer. They are salesman in every aspect of the word. They do not care about the person making the purchase, only about getting as much money from you as they possibly can.