Kelly INFINITI
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Dealership Sales Review
sales Rating
Customer nonservice
Written by 06/30/2019
onI made the mistake of purchasing from Kelly. First in order to get the best price, I had to finance the balance after the trade in. I told them I didn't want to finance it that I would bring in a cashier check but their best price was if I financed it. I can see if it were financed in house so they wouldn't have too part any service fees. After sitting in the dealership for over 2 hours, not only did I not get to choose which company to finance with but my 800+ fico score should have gotten me a loan of about 3.5% instead they sales me with a rate of 5.5% for 72 months. High pressure sales pitch for warranty extensions. Then after I had the vehicle for less than 1 week I took it to a car wash and the front bumper skirt started to come off. Apparently someone tried to fix the bumper skirt with a deck screw. So much for the detailed multiple inspections. When I brought it to their attention I had to bring it to the dealership to have sales manager inspect it to be told that I caused it and the repair will be my responsibility. If I could give a lower than 1 star, I would.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes