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Mercedes-Benz of Silver Spring


3301 Briggs Chaney Rd, Silver Spring, MD 20904 (map)
Today 07:30 AM - 08:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
My first Mercedes-Benz - Thanks Tony Zelaya
Written by japod10714 on 09/13/2016
My new 2017 Mercedes-Benz, GLE 350 4Matic SUV – Silver Springs, MD Last year I retired from the military after 25 years of service and finally settled down in beautiful Rockville, Maryland. As my wife and I scouted out the near-by areas we stopped at the Mercedes Benz Dealership in Silver Springs, MD. We were browsing when we met Tony Zelaya . I dislike buying a car from dealerships, but Tony’s demeanor and approach quickly dispelled my anxiety and we were talking about his favorite topic - cars. I explained our purchase timeline and price point. Despite our late un-announced arrival, Tony sat with my wife and me and answered every question without pressure. As Tony went to grab a cup of coffee for my wife we saw pictures of his family arranged around his desk. I found this to be inviting and it left an impression I would recall one year later. After a year of careful savings and planning we went back to the Mercedes-Benz dealership of Silver Springs, unannounced of course. We immediately found Tony and explained how we were ready to buy our first Mercedes-Benz. Once again, at no time did I feel pressure to make a decision on our purchase. I was up front and explained exactly what I wanted in a car. Let’s just say I got everything I wanted and a whole lot more. The best part is that Tony helped me to stay on budget he also explained each step of the purchasing process and what would happen next. I honestly felt like Tony was my Agent and working hard to represent my needs. When I met the sales manager I thought all the progress I had made was about to be flushed down the toilet but I was wrong. When I went to the finance manager, once again I thought all the progress I had made was going to end, and once again I was wrong. The entire process went exactly as Tony described. I am proud to say that I am now the happy owner of the 2017 GLE350 4MATIC SUV | Mercedes-Benz. From my family to yours – go see Tony Zelaya. J. Apodaca
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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ilovemileone on 09/17/2016
Dealer Response
J. Apodaca- Thank you for your encouraging review of Mercedes-Benz of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. We are pleased to hear that Tony Zelaya lead you to your new 2017, Mercedes-Benz GLE350 4MATIC and we will certainly share your feedback with him. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Mercedes-Benz of Silver Spring.
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