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Ourisman Chevrolet Marlow Heights

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Ourisman Chevrolet Marlow Heights
4400 Branch Ave, Marlow Heights, MD 20748 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
5 out of 5 stars (31)
Recommend:
Yes (1) No (0)
Service Rating
1.67 out of 5 stars (18)
Recommend:
Yes (1) No (5)
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Dealership Service Review

2 out of 5 starsservice Rating
Sad service experience.
Written by usmretired on 11/06/2013
I bought my new 2013 Chevy Malibu LT from this dealership in May, 2013. I made an appointment for my first oil change that was scheduled in August. I showed up their on a Saturday morning a few minutes before my appointment. I pulled into the service bay area and stood outside my car for a few minutes waiting for someone, anyone to acknowledge me and ask to help me. That never happen. I went inside and stood right by a service managers desk and he never even looked at me, he continued to act as if he was too busy to help me. I think I waited inside for close to 15 minutes before I walked out, got into my vehicle and drove off. I haven't been back since.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
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ourismanchevmh on 11/07/2013
Dealer Response
Thank you for taking the time to bring your experience to our attention. We are happy that you thought of us for your service needs, and we hope to continue to have the opportunity to take care of you. Every customer's experience and satisfaction are extremely important to us, and it is unfortunate to hear that you had a disappointing service visit. We appreciate you bringing this to our attention and would like the chance to speak with your directly in order to grow our dealership in a more positive direction. Please contact me directly if you would like to speak further on this matter. Regards, Kenny Powers- General Manager (301)-423-4000
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