Massey Hyundai
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Dealership Sales Review
sales Rating
DISAPPOINTING
Written by 08/01/2013
onI was very disappointed with my service at Massey. My husband and I went to this dealership because of the discounts they were offering online for the 2013 Elantra, only to find out the discounts applied only to certain things which were not listed online. For example you had to be military, college student, owned a Hyundai before, etc etc. We decided to see what they can do anyway. The color I wanted was only in the limited and one left. After negotiating and getting nowhere and offering us $100 for our 2000 Ford Taurus( which was in good shape and the junk yard would give us $400) we decided to walk away. Our sales rep Mr. P. although wasn't very friendly nor wasn't nasty just didn't seem to want to make us happy. After speaking to several friends about my ordeal I found out a couple of them experienced poor customer service at this same location. I ended up going to Fitzgeralds Lakeforest Hyundai and I am so GLAD I did. It was a bit of a drive but well worth it. Not only did I get the car I wanted the color I wanted and the price I wanted, the service was outstanding. The two dealerships are like night and day so if you want a dealership that's going to give you the service you deserve skip Massey and go to Fitzgerald.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable