Hagerstown Ford

If there was a way for not give any star, I'll would do it. Recently, bought a used vehicle at this agency. Everything seemed very good at first. They could not negotiate my credit and only got me 27 months to pay the vehicle, in addition to being forced to pay two years of extended warranty. Within 2 weeks of having it and not having traveled more than 100 miles, I had a problem with the vehicle, started making a noise in the engine on the passenger side. I took it to the agency and the seller told me not to worry about it, that anything that had to be done or replaced, they would do it. When I went to the service department it turned out that it was not a "inspection point of the Maryland inspection", therefore it was not covered by the 30 day warranty. That if it was covered by the extended warranty that I had paid, but had to charge me the diagnosis, which determined that part had to change, in addition to having to pay the deductible, in addition to anything else that came along the way. They were not responsible for anything at all. The sales manager just said, "You bought a used car and it's yours, and you're responsible for repairing it if you want. I do not have anything to do there." That means I bought a vehicle in a reputed agency, and they don't be responsible for nothing. At the end, I accepted to buy it, because I need it, thinking about it, that was a good deal, but no. I only bought problems. And now I don't know what to do.. Please think twice before go to this dealer.