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DARCARS Toyota of Frederick

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DARCARS Toyota of Frederick
5293 Buckeystown Pike, Frederick, MD 21704 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Bought a 2015 Toyota Corolla LE Premium
Written by muth1984 on 10/26/2014
I was raised by a father who instilled in me that car salesmen were nothing but sleazeballs, who you had to "beat up" in order to get a good deal, and not be taken advantage of. When I decided it was time to trade in my 09 Yaris for a '15 Corolla, I was prepared to "beat up" whatever poor salesmen I got stuck with. In fact, I was eager to prove to my dad that I could hold my own against the salesmen. Then I went to DARCARS, and all my assumptions/expectations of car salesmen were thrown out the window - particularly after dealing with Joe Newman. From the inital contact, Joe was easy to talk to. He's super laid back, and never once pressured me to buy or agree to anything. The best part was that any and all negotiations were done over email, which made the process even easier. Joe was quick to respond and all of his answers were very detailed, and allowed me the opportunity to THINK about what he was saying and not just agree because it was presented well. Not being put on the spot made me feel like I was in control the entire time, and Joe was there to guide everything. Needless to say, I still made my dad proud by handling everything on my own - despite not having the chance to beat Joe up. :) However, I have one complaint and that is towards whomever does car appraisals. The first offer for my trade in was absolutely insulting. The guy didn't even PRETEND to be giving me a good deal, which was annoying and a waste of my time - seeing as how Joe had been nothing but upfront and honest with me from the start. Luckily, Jesse stepped in and was able to get me the EXACT amount for my trade-in that I had wanted all along. If Jesse hadn't stepped in, the deal would not have moved forward. Keep Jesse around to solve issues like this. Finally, Jeff was a pleasure to work with and made the dreaded signing of countless papers fun and entertaining. Overall, from the very start - I felt like I was a friend at DARCARS and not just someone they needed to sell a car to. If you want/need a car, go find Joe Newman. He will take care of you and let you have control of the situation.
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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ken117 on 01/01/2015
Folks need to understand all staff in a dealership work together. No staff will step in to solve an issue. What really happens is the good cop bad cop routine. The sales staff do not set the selling price. The selling price is always set by the sales manager. If a vehicle is purchased without the sales manager involvement, too much was paid for the vehicle. Any price presented by the sales person is never the lowest price. The initial value placed on any trade is always too low. The fact is the lowest price or highest trade value is never attained until the sales manager believes the buyer is set to leave. Only then will the dealer's lowest price be revealed. Always good to recognize no staff at a dealer is a buyer's friend. Their goal is to sell at the highest price possible. Often deception such as the good cop bad cop routine is employed for this purpose. A buyer's best friend is research before contacting the dealer. A buyer's best negotiation tool is their feet.
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ken117 on 01/01/2015
Folks need to understand all staff in a dealership work together. No staff will step in to solve an issue. What really happens is the good cop bad cop routine. The sales staff do not set the selling price. The selling price is always set by the sales manager. If a vehicle is purchased without the sales manager involvement, too much was paid for the vehicle. Any price presented by the sales person is never the lowest price. The initial value placed on any trade is always too low. The fact is the lowest price or highest trade value is never attained until the sales manager believes the buyer is set to leave. Only then will the dealer's lowest price be revealed. Always good to recognize no staff at a dealer is a buyer's friend. Their goal is to sell at the highest price possible. Often deception such as the good cop bad cop routine is employed for this purpose. A buyer's best friend is research before contacting the dealer. A buyer's best negotiation tool is their feet.
Report