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Same old trick to get you to visit dealership
Written by 09/19/2009
onor those that dont have the patience to read through just remember the name Aaron.
The car I wanted to buy: Veracruz Limited FWD
Demeanor on the phone: Very professional; I mistook him for a retired armed forces personnel with high ethical standards. (Rating: 10/10)
The on-the-road quote I asked the dealership if he could meet: $31,600k
The trap line that was used with me: I am selling below the invoice. All you have to do is come here and you will get the best price in the states of VA-MD-PA. I asked if I could visit only if he gave me a quote. He said nopes, because without me visiting, he wont really be able to pull the quote out of the system he was using. My physical presence was mandatory. (Lie-o-meter!)
So: My wife, father-in-law, and my 10-month old (who we rarely take on a drive exceeding 30 mins) were off on the 1 hour drive.
At the dealership: My host isnt available for the first 10-15 mins. No problem, Ive been to the doctors office enough that I am used to getting up from my seat with arthritis.
First face-to-face meeting: Wishes me, but doesnt notice that I had 2 adults and a baby accompanying me.
His first question: Why dont you go with a GLS? (Ah, I knew right there I had fallen into a trap.).
I say No Limited only. A few discussions later, he walks out casually, doesnt tell me how long hell take. After about 10 minutes, he comes back, and somehow notices 2 adults and a kid next to me. He then asks casually if the lady next to me is my wife?!! But the worst part of my day is yet to come
He pulls out the best quote in MD-VA-PA. It comes to $33.5k!! A good 2k more than the quote that even my wife overheard me say to the guy just moments before he convinced me to visit his dealership.
And now the worst part of my day You see, I heard you say $33k over the phone, we are so close. . (Lie-o-meter!) I felt as if I was Roger Federer and I had just lost the U.S Open. I said politely No, Thank you for your time. As I walked back dejectedly to my car carrying my daughter in her car seat, my wife was furious with me as to why I even said Thank you. Left to her she had considered punching the guy in his face.
Closing thoughts: Perhaps part of his job is to show to his boss that he is able to attract at least some customers to the dealership. Its a pity that his moral compass allowed him to (a) Drag me, my 10 month old, and my aged father-in-law 1 hour each way and (b) rather than say sorry, make us feel we had wasted his time.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No